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We offer highly energised & most creative environment for growth

Sr Executive - Client Excellence

Job Details
  • Department
    Client Excellence
  • Location
  • Job Type
    Sr Executive
  • Qualification
    Any Graduate, Btech / MCA / BCA
  • Experience
    1 Year

Roles and Responsibility:

  • Conducting different type of online auctions for clients
  • Coordinate with Client to understand the requirement to analyse if it is the right category suitable for Auctions
  • Measuring monthly usage of client and giving feedback if they are utilizing the product as per their purchased pack
  • Coordinating with Sales team for POC auctions
  • Handling daily auctions with the CS team members
  • Managing Daily, weekly, monthly and quarterly auction reports of all auction services clients
  • Relationship management with Clients for renewal, increasing usage, looking for any sales opportunity
  • Handling all auction related requirements (Not BRS creation but just tracking the development and making sure all clients are well aware about it)
  • Maintain the issues related to Auction module and taking necessary steps to get resolution of the same
  • Internal team guiding and handling
  • Managing requirements, issues and points go live exclusively for certain client(s)
  • Roll out of the Upgrades of product (Awareness, online training sessions, monitoring usage if applicable)

Competencies / Qualifications/ Experience

  1. Customer focus
  2. Drive Results
  3. Manage Complexity
  4. Analytical & Structured
  5. Planning & Alignment
  6. Team player
  1. Communication skills
  2. Presentation skills
  3. Interpersonal Skills
  4. Excellent in MS Office
Preferable Add ons:
  1. Basic Understanding of E-Auctions & Procurement process would be preferable
  2. Immediate joining is highly preferable
  1. Energy & Enthusiasm
  2. Team work
  3. Flexibility & Resilience
  4. Drive vision

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